Privacy Policy

This is the privacy policy for the National Broadband Map at (the “Site”). In it we explain what personal information and other data we collect, why we collect it, how we store it and how we use it. We only use, share and transfer personal information as set out in this policy.


We collect the data that we need to provide a great service on this Site and for the uses described below. The information collected includes the following personal information:

  • Address data as supplied by you. This could be either a postal address or map coordinates.

  • The IP address from which you connect.

We also collect the following usage information about your visit:

  • the pages you accessed on our Site and the links you clicked on;

  • the date and time you visited the Site;

  • the reason(s) provided by you for using the Site;

  • any feedback you provide;

  • the referring site (if any) through which you clicked through to this Site;

  • your operating system (e.g., Windows XP, Mac OS X);

  • the type of web browser you use (e.g. Internet Explorer, Mozilla Firefox); and

  • other incidental matters such as screen resolution and the language setting of your browser.


All the personal information and usage information is stored securely, protected by passwords and other access controls, on servers that we either operate or directly manage on a third party cloud service. We only store data in NZ and Australia.


The personal information collected from you and statistical information is used by our staff and may be made available to trusted third party organisations, including companies that provide broadband services.

We use the personal information as follows:

  • to deliver and improve services provided through the Site (including informing the effective operation and future development of the Site and detecting and fixing any problems that users of the Site experience);

  • to prevent use contrary to the Terms of Use for the Site.

We also use the personal information as follows:

  • for research by us or trusted third parties into the use, availability and impact of the Internet across NZ; or

  • we may share it with the providers that provide broadband coverage data for this Site to help them plan how to expand and improve their broadband coverage. Such providers may target marketing based on the information provided.


This Site generates persistent session cookies for the purpose of monitoring Site usage. The cookies do not collect personal information. You can disable them or clear them out of the web browser you are using to view this Site without affecting your ability to use the Site.